Your privacy is paramount. As a provider of health technology, we treat your personal and health-related data with the highest level of confidentiality and security.

Information We Collect

We collect information to provide better services to all our users:

• Personal Identification: Name, email address, phone number, and shipping/billing address when you make a purchase.
• Health Data (Optional): If you choose to sync your device with our "Smart Integration" apps, we may process data regarding glucose levels. This data is anonymized where possible and used solely for your tracking purposes.
• Technical Data: IP address, browser type, and cookies to improve website functionality.

How We Use Your Information

We use the data we collect for the following purposes:

• To process and fulfill your orders.
• To provide customer support and troubleshoot device issues.
• To improve our products and services through anonymized data analysis.
• To send you important notices, such as product safety alerts or software updates.

Data Sharing and Third Parties

We do not sell your personal data. We strictly limit data sharing to trusted third parties necessary for operations, such as:

• Payment processors (e.g., Stripe, PayPal).
• Shipping providers (e.g., Canada Post, UPS).

Data Retention

We retain your order information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and tax obligations. You have the right to request the deletion of your account by contacting info@oraclediabetes.com.